HOW DO CHALLENGES WORK?

The Challenges User-Guide

A guide to helping you better understand Challenges by The Esports Hub


Contents

  1. Frequently Asked Questions

  2. Depositing, Withdrawals and Referrals

  3. Getting started

  4. Parties

  5. Setting up a challenge

  6. Playing your challenge

  7. Reporting your challenge

  8. Match-Disputes

  9. Leaderboards


Frequently Asked Questions

How do referrals work?

To refer a player to The Esports Hub, you must firstly go to referrals and find your personalized referral link. Share this link with the person you wish to refer. Once the person clicks onto the link, they will be asked to login or register. After successfully logging in, they will be prompt to deposit an amount over $5.00 (USD). If successful, both the referee and referrer will receive $5.00 into their secondary accounts.


What is an ELITE member?

An ELITE member is a subscription to The Esports Hub website. There are numerous benefits to being an ELITE member, including faster support, 100% payout from challenges and multiple new cosmetic options.


Help! I have an urgent problem

If you have an urgent problem and need assistance, you can contact LIVE support. If for any reason LIVE support is not online, you can create a ticket, start contact via social media or e-mail us at [email protected]. Any in-game problems can be resolved by a match dispute.



Depositing, Withdrawals and Referrals

How to deposit

To deposit money onto your account, please click here.


How to withdraw

To withdraw money from your account, please click here(please note, non-ELITE members have a $1.00 (USD) withdrawal fee.


How do referrals work?

To refer a player to The Esports Hub, you must firstly go to referrals and find your personalized referral link. Share this link with the person you wish to refer. Once the person clicks onto the link, they will be asked to login or register. After successfully logging in, they will be prompt to deposit an amount over $5.00 (USD). If successful, both the referee and referrer will receive $5.00 into their secondary accounts.


What is a second bank account?

Each user has two bank accounts. Your main balance can be withdrawn too and deposited from as you see fit. The second bank account cannot be deposited or withdrawn from, it is locked.


To increase your secondary balance, you can either complete select Quests or successfully refer another player to The Esports Hub website.


The secondary balance can only be used while playing a Challenge: every time you accept a challenge, 5% of the entry fee is covered through your secondary balance.


Example: Accept/Create a $1.00 Challenge. 0.95 cents is taken from your main balance and 0.05 cents is taken from your secondary balance.


Secondary bank balances only apply to non-ELITE members. After purchasing ELITE, you will no longer have a secondary balance as you receive 100% payout from Challenges.


Getting Started

What you need to get started.

Before you start, please ensure that you have completed the necessary registration steps:

  • Entered the correct time zone on your profile. You can change this here.

  • Entered all required in-game In-game names (including Steam ID). You can change these here.

  • Deposited money onto your account so you can start competing in Challenges.


Parties

How do parties work?

Our party system is very basic and works in a similar way to the Xbox Live Party or PlayStation Party. It allows multiple players to compete in the same challenge.


Before competing in a challenge, you must create a party. You can do this via Manage Party on the navigation bar.


How do I leave a party?

You can leave a party via Manage Party on the navigation bar..


How do I disband a party?

To disband a party, please locate Manage Party on the navigation bar.


How do I join a friends party?

To join another party, please click here.


Reporting your challenge

How do I report a challenge?

You can report your scores on the top of the match details page (this is the page that shows your rosters, maps, game-times and rules).


Match-Disputes

My challenge is disputed, what now?

If you have a notice saying your match is disputed, this is because:

  • Both teams reported a win,

  • One team forced dispute due to an in-game problem.


To resolve a dispute, you must submit valid proof. To submit proof, please go to your match details page or alternatively, party leaders will have a pop-up notice with a direct link to a proof submission form.


Please upload your proof to YouTube, Social Media or Tinypic (if picture) and simply paste the URLs into the proof box.


Teams will have 48 hours to submit proof.

Disputing on purpose will result in account termination.


I have an in-game problem, how do I dispute a challenge?

If you have an in-game problem and need to force a dispute, please go to your match details page. Once here, you will see a button that says ‘Force Dispute’ in red. Please click this and your match will be disputed.


Do not forget to upload valid proof to justify why you forced the dispute.


My opponent did not show up, what do I do now?

If your opponent did not show up to their challenge, please force dispute the match by going to the match details page.


Once disputed, you must upload proof showing the time, your gamertag, messages sent, friend request sent and that you made a genuine effort to play your opponent.


Leaderboards

How do leaderboards work?

Leaderboards are based on total challenge money won. The rankings are not based on games, format, rules but the total a player has won. This means, you can grind on any game and still climb up the ranking!