Content Page

Registration

Firstly, you must register an account. Do this by selecting register, found at the top of the website. Follow the instructions and create an account.

Ensure your e-mail address is correct – this will be used if you forget your password.

Your username can be changed via the store for 5 credits – so make sure you pick one you like!

Being Eligible to Play

To be eligible to play you must connect your Playstation Name or Xbox Live Gamertag.

To do this, visit edit profile found in the user panel and type your PSN or XBL Gamertag into the appropriate box.

Please be aware that after August 24th PSNs and XBL Gamertags will be locked to your account – you will not be able to change them. To change after August 24th you will have to create a ticket and show proof that you own the new gamertag.

Joining Your First Tournament

To join a tournament you must first locate the tournament you wish to play. You can do this multiple ways: go into find your game and then select your desired game: or alternatively go onto the homepage and select the tournaments tab from the sidepanel. This sidepanel shows all active tournaments and you can select which tournament you want to compete in.

Next, go into the tournament and select Join.

Create your team name and upload a team logo (if you want one). The team logo should be under 50mb and not be inappropriate or your account may be locked.

Depending on your tournament, you may need to invite teammates. To do this, select edit team and then scroll to the bottom. Here you have an option to invite players to the team. Type in their ESHUB username and they can accept the invite. To accept your team invite go to your user panel and look for team invites!

Playing Your First Tournament

When the tournament scheduled time passes, the bracket will be generated.

If you have successfully connected your gamertag and you meet the minimum amounts of players required to compete in the tournament – your team will be seeded in the bracket.

To view your scheduled match: you can either go onto the user panel, find my teams, then select your tournament team and finally scroll to the bottom of the team page to view all previous and scheduled matches.

Alternatively, you can view the match-up on the bracket and click in-between the team names. Both options will take you to the match details page.

On the match details page you can see the rosters, maps, times and who hosts. From here, you can find the PSNs either on the match details page or alternatively on the players profile under social. Ensure you do not add their ESHUB username!

Now, simply add the players and play the match on the scheduled time. Each tournament has individual rules and these rules can be found beside the bracket and join tab on the tournament. Please refer to the rules for in-game settings.

Reporting Your First Tournament

After the match is completed the founder of the tournament team must report the score.

Firstly, ensure you are logged in. Refresh the page or visit another page to ensure you are logged in – if you are not logged in you will not be able to report.

Go back onto your match details page. Click theReport Score button and select the winner of the entire series. Confirm the selection.

In-game Problems for Tournaments

Only the founder of the tournament team can contact support.

Firstly, ensure you are logged in. Refresh the page or visit another page to ensure you are logged in – if you are not logged in you will not be able to dispute and get the support you need.

Go back onto your match details page. Click the Report Score button and select the dispute.

Here you will be prompted to Submit proof after disputing the match.

When disputing the match you must create a ticket so our support team knows what your problem is. Please be as detailed as possible. You must add proof to your ticket. To add proof to tickets please upload your photos to imgur, social media or a file share service and post that link/URL into the ticket. Alternatively post the YouTube link into the ticket so the admin can decide on the outcome of the game.

Tickets should be done as soon as possible – if your internet is slow please create a ticket saying your proof is uploading so the admin does not mark it down as false reporting.

Please remember that creating fake proof or disputing on purpose will result in a permanent ban for your account.

Please only submit one ticket.

Don’t forget to check your ticket replies via the ticket centre located in the user panel. An admin may need more information from you.

Joining a Ladder Team

To join a ladder you must first locate the ladder you wish to play. You can do this multiple ways but the most common is to go into find your game and then selecting your desired game. Alternatively go onto the homepage and select the ladders tab from the sidepanel. This sidepanel shows all active ladders and you can select which tournament you want to compete in.

Once on the game you desire, please select which ladder you want to compete on (each ladder is different but options often range from Singles (1v1), Doubles (2v2) and Team (3v3-5v5).

Next, go into the ladder and select Quick Tools then Create Team.

Create your team name and upload a team logo (if you want one). The team logo should be under 50mb and not be inappropriate or your account may be locked.

Depending on your ladder format, you may need to invite teammates. To do this, select edit team and then scroll to the bottom. Here you have an option to invite players to the team. Type in their ESHUB username and they can accept the invite. To select your team invite go to your user panel and look for team invites.

You can then give some team members the Captain ability. Captains are able to search for matches, accept matches, report scores and dispute games. You can have up to 10 members in your ESHUB ladder team.

Playing Your Ladder Match

Once your team has enough members to compete on the ladder, you will be eligible to play.

Go back onto the ladder page and locate Quick Tools. Then click on Create a ladder match and fill out the details for when you want to play. Select the correct amount of players and post the match.

If your match is accepted you have up until 15 minutes after the scheduled match time to start the game. All maps, rosters and times are found on the match details page. To find your match details page you can you can either go onto the user panel, find my teams, then select your tournament team and finally scroll to the bottom of the team page to view all previous and scheduled matches.

Alternatively, you can view the match-up by going through the ladder. Find Quick Tools, select View My Team and you can see your scheduled matches there.

You can find the PSNs either on the match details page or alternatively on the players profile under social. Ensure you do not add their ESHUB username!

Find all in-game settings and rules on the ladder rules page.

Reporting Your First Ladder Match

After the match is completed the founder or captain of the ladder team must report the score within 24 hours of the match being completed.

Firstly, ensure you are logged in. Refresh the page or visit another page to ensure you are logged in – if you are not logged in you will not be able to report.

Go back onto your match details page. Click theReport Score button and select the winner of the entire series. Confirm the selection.

In-game Problems for Ladder Matches

Only the founder or Captain of the ladder team is able raise a dispute.

Firstly, ensure you are logged in. Refresh the page or visit another page to ensure you are logged in – if you are not logged in you will not be able to dispute.

Go back onto your match details page. Click the Report Score button and select the dispute.

Here you will be prompted to Submit proof after disputing the match.

When disputing the match you must create a ticket so our support team knows what your problem is. Please be as detailed as possible. You must add proof to your ticket. To add proof to tickets please upload your photos to imgur, social media or any file sharing service and post that link/URL into the ticket. Alternatively post the YouTube link into the ticket so the admin can decide on the outcome of the game.

Tickets should be done as soon as possible – after 48 hours admins will resolve disputes. If your ticket has no proof you will not be awarded the win.

Please remember that creating fake proof or disputing on purpose will result in a permanent ban for your account.

Please only submit one ticket.

Don’t forget to check your ticket replies via the ticket centre located in the user panel. An admin may need more information from you.

Frequently Asked Questions

What is a referral code?

A referral code is optional – this means you do not need it to signup. If you do not have a referral code, ignore it!


I have a red dot beside my name when I am in a team – why?

This means you are not eligible to play. You must connect your PSN or XBL gamertag to your ESHUB profile in edit profile. Once done, refresh and you should be eligible with a green dot.


I have a red dot beside my team name – why?

This means your team does not meet the eligible player minimum requirement. Your tournament will state in the information page how many players you need to be eligible to compete. Each player must have their gamertag connected to be counted as one eligible player.


What happens if I have a no-show?

If someone does not join up within the grace period (refer to the rules for grace period as it changes for each tournament ladder match) then simply dispute the match and create a ticket. Be sure that you show the opponents did not accept your friend request (need at least 10 minutes on a pending friend request) or a video showing they are ignoring invites.


I’ve made a ticket – now what?

Admins reply to all ticket. Please go onto the ticket centre and then select your ticket that you wish to view. Admin replies can be found on each individual ticket within the ticket centre. Once you close the ticket the admin can no longer reply.


I’ve reported on the website but my opponents are not reporting.

Please be patient. Games in tournaments are left for a minimum period of time to give your opposition a chance to dispute the match. Alternatively, an admin may not process the match in order to keep the bracket together.


What does ‘match finalized’ mean?

This means that your opponent has reported their loss and you’ve already received the win.


How long does a trophy take to show on my profile?

Not long at all. This is usually completed within a couple of hours of the tournament ending.